Nothing special. The Service Adviser was very nice. The part that went bad would have cost me $32 from the parts store. They charged me $73 plus $245 labor. I guess that is part of getting your car repaired. I read one review talking about how great it was not to get a long list of "suggested repairs". That seriously was not the case for us. My $32 part came with a list totaling almost $3,000 of "You really should get this done while it is here." And by the way, the car runs good. My wife was really confused as to what needed to be done and didn't. Although the service adviser was nice, he convinced her that most the items needed to be done. They provided a very detailed list for the estimate, including parts and labor. I did not see anything worth doing (knowing the condition of the car pretty well), so we opted out of all the extras. When I went with her to pick up the car, the story changed to "nothing really pressing, but stuff you might look at in the future". This did not give me a warm, fuzzy about the place. I probably will not go back there. I hate to say it, but it seemed as if they definitely tried to prey on my wife. But I did not listen to the original phone call. Not sure who to give the benefit of the doubt to. My old shop I used to go to would give me the "oh by the way list" when I picked up the car and would only call me if there was a "Holly Crap" item. I much prefer it that way. Three stars came up as It's OK, which it was. If you are a long term customer they know you will keep coming back, the treatment may be different. I know with some shops, they are worried that you are a one-and-done and they want to try to make as much money off you ass they can, even if it is not justified. UPDATE: Well, now they are spamming me. To show their appreciation for my business, they decided to spam me. Spammers are the muck of the earth. I will never go back their again.