After having my vehicle (AWD manual transmission Ford Escape) serviced at another local auto shop a few years ago, I was more than irritated that it suddenly had an annoying, loud and constant rattle in the area of the front suspension, which that shop "could not identify." Two additional shops (including the dealership) could not, or did not take the time to investigate it thoroughly, but charged me anyway. FINALLY, I tried Autoworks, primarily to address another more pressing issue--alternator replacement. They not only identified, but fixed for a reasonable price the broken linkage, along with an overall vehicle inspection and servicing. They were highly professional, responsive, very pleasant to work with, and reasonable in price. Highly recommended!