They don’t know how to schedule appointments. I had a “waiting” appointment, but the wait was open ended. And if a repair is needed they won’t fit it in the same day when they diagnose. Want you to come out twice. Pricing is exorbitant, and they present non-essential repair as essential. Not going back. Update for my response to their response: Go ahead and post the recordings online and paste the link here for everyone to judge. I didn’t demand immediate service. I asked merely for an estimated time. They weren’t sure how long — they said could be 30 to 60 minutes or more, so I said instead of waiting, I would just leave the car there and have my wife give me a ride back home, and come back in the afternoon. The person who I was dealing with was visibly offended by that, and didn’t shy away from expressing it. In fact he admitted as such and apologized to me in the afternoon call. Hope you have that recording too. And yes excessive pricing and false urgency was real. I wouldn’t be surprised a business being legitimately defensive on a negative review, but most of their response to my review is simply untrue.
Our schedule was correct for your request. You asked for a specific time you could wait during an oil leak inspection. You arrived early demanding immediate service. We inspected your car on time. Nobody told you the oil leak repairs were necessary. We did not anticipate performing extensive repairs while you waited at our office. We offered to accommodate the repairs as quickly as we could. The pricing was reasonable for the scope of work involved to repair your leaks, I’m sure your comment was just an empty attack. If you or anyone would like to discuss this further I saved the recordings of our interactions.
- Autoworks Of Issaquah